Certifying training eligible for the CPF ​

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Access to unlimited interactive E-learning modules over a period of 3 months.

The training can also be provided in blended learning (combination of online and face-to-face sequences).

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•  Outlook 2019 – Messages and Contacts

Message management

 Namely: The discovery of messaging 

Checking messages 

Namely: Input aids 

Creating and sending a message 

Namely: Character formatting 

Managing message text 

Spell check 

Inserting attachments into a message 

Items attached to a received message 

Reply to messages 

Forwarding a message 

Printing messages 

Deleting a message 

Managing messages while sending 

Message delivery options 

Message follow-up indicator 

Signature in a message 

Templates or forms for messages 

Callback and forwarding a message

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Mail management

 Search for messages 

Grouping, sorting and filtering messages 

Absence management  Creation of rules 

 Rules Management

Archiving messages 

Spam management

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Contact management

Recipients in an address book 

Contacts in Outlook 

Contact group 

Classification and sorting of contacts 

Transmission of a contact by messaging 

Electronic business card

• Outlook 2019 – Calendar, Tasks and Notes

Calendar management

Calendar in Outlook 

Creating an appointment or an event 

Appointment or recurring event 

 Meeting management

 Calendar customization

Printing of the calendar and its elements 

 Print Styles Layout

 Calendar group

Sharing calendars

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To-do and note management

Creating a task 

Creating a note 

 Task Management

Note management

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• Outlook 2019 – Outlook environment

Outlook environment

Messaging environment 

Using the reminders window 

 Category Management

Using Help 

Namely: Selection, copying, moving 

Quick Actions 

Display Management

 Chat

 Display customization

Managing general email options 

Recording an item in the journal

To know: The customization of the ribbon 

Namely: Internet 

Namely: Viruses 

Good to know: Messaging best practices 

Good to know: Outlook online

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Handling of files

Pane management and folder access 

Records management 

 Research records

Mailbox size optimization 

Exporting and importing a folder 

Managing a data file 

Moving or copying items 

Sharing a Folder

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