Certifying training eligible for the CPF ​

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Training delivered face-to-face.

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• Face-to-face communication (face to face)

Ability to express an idea clearly

Know how to argue

Ask questions correctly and know how to answer them

Rephrase to confirm understanding

Set up language automatisms

• Know how to manage informal communication

Discuss extra-professional topics

Be comfortable conducting a casual conversation

Know how to manage a business meal in English

Notions of Inter-Cultural

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• Professional exchanges by telephone

Standard expressions for the telephone: specifying the identity of the interlocutor and spelling a name

How to introduce yourself, your department or your company

Understand and convey a message

Manage disputes

• Tips and tricks

How to act when you don't understand with particular emphasis on:

• The pronunciation

• The intonation in the sentence

• Writings in English

Format and layout: abbreviations, dates and numbers, linking words, polite expressions, etc.

Mail and Fax: request for information, letter of complaint, standard mail, meeting minutes, etc.

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